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Front Desk Receptionist

Company: Peak Performance Care
Location: Sonora
Posted on: August 6, 2022

Job Description:

Job Description We are looking for a candidate to fill the Front Desk Receptionist position at Peak Performance Care Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being ---organized--- a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds --- both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference? Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available in the office of our busy physical therapy clinic. About Us We are a small and innovative physical therapy clinic that has been established for 10 years. We currently employ 6 people who work as physical therapists, chiropractors, personal trainers and administrative staff. The founder of the company is a physical therapist and an instructor for several national seminars and courses. She has grown this clinic from a sole proprietorship to the corporation it is today, and the company is now attracting national attention from other leaders in the field for the innovative approach to wellness and healthcare. Much of this growth has happened because of the incredible team at Peak Performance Care. We provide a work environment where our staff love to come to work to learn and grow and truly have a positive impact on the lives of our clients and each other. And simultaneously, we provide a place that our clients look forward to coming back to time and time again. We believe whole-heartedly in on-going education and provide an immense amount of training, teaching and coaching to maintain a highly cohesive team. Please visit our website for more information about our services www.peakperformancecare.com We are experiencing continued growth as we have moved into the Continuum building, where an integrative group of clinicians and practitioners of all specialties are teaming up to provide a ---one-stop-shop--- for our community to get world-class care. We are looking to add value to our service by inviting another staff member onto our administrative team to optimize the daily operations and ultimately the customer experience for our clients. As a result, we are now offering you an opportunity to help us continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities. The right person is likely to have been working in a customer-facing environment and has a long track record of staying organized in a fast-paced work place, being detail-oriented with money and paperwork, answering questions on the phone and in person, and turning inquiries into happy customers. Role of the Front Desk Receptionist The successful Front Desk Receptionist candidate will ultimately be helping to achieve the company---s mission of empowering and energizing our clients to fully participate in their healthy, active lifestyle by providing world-class customer service to maximize the client---s outcomes and support the Provider Team in giving our clients confidence to get back to what they love to do. You will be responsible for the daily operations of Peak Performance Care, while providing a warm and welcoming environment for our clients to ensure that they feel well cared for when they are in our world. You will be an integral member of the Administration Team and will contribute to system solutions, accountability metrics and administrative and clerical support for both clients and staff. The outcome that we seek from the Front Desk Receptionist position is to grow the revenue of the clinic by facilitating our Operations Department and by retaining the clients that we have (or will soon have as a result of our marketing). This will involve developing a deep and meaningful relationship with our clients, spending time getting to know each one personally and answering their concerning questions about our services. The Front Desk Receptionist will achieve this outcome by providing the type of environment our clients look forward to coming to, and by anticipating our clients--- needs or objections before they even ask for something. Additionally, the Provider Team will look to the Front Desk Receptionist as their primary support to ensure they can effectively achieve their outcomes. Ultimately, your job is to help us grow the revenue of the clinic by supporting our Provider Team, efficiently scheduling clients--- plans of care, handling the transactional elements of the Front Desk with confidence, and excelling at retaining those clients as lifelong customers of the business. You---ll do that by maintaining an organized and efficient facility, and by creating the type of customer service experience that clients will be happy to pay for --- and just as happy to tell others about. To achieve the level of success that we are looking for, you will be required to: Communicate the value of our services (in person and on the phone) and be able to explain how what we do is worth the price we are asking Successfully handle price objections Hold a lengthy (at least 15-20 minute) conversation with clients in person, ensuring that clients are committed and bought into our service Ensure that we are providing an exceptional waiting room environment for our clients that they---ll look forward to coming back to Ensure that people who attend appointments are appropriately scheduled for follow ups and understand the true time and cost commitment to PT, chiropractic, personal training, or other wellness services Ensure people show up excited for their second appointment after their Evaluation or Discovery Visit Communicate with clients before, during and after appointments to ensure satisfaction is being achieved Foster deep relationships with clients ensuring unparalleled customer service Effectively manage phone calls requesting modifications or cancellations to a client---s scheduled appointments in such a way that we retain these clients in the business and that they stay on track with their original plan of care Organize and plan all schedules --- maximize efficiency and revenue for the clinic Ensure that all session fees are paid at the time of service Receive incoming mail, sort and distribute as necessary Manage the 2 email accounts associated with the business Create and send Superbills to clients when appropriate Manage all outgoing faxes and POC sign-offs per protocol Develop and perform a monthly update for the Operations Associate Operations Manual so that every aspect of the role is documented and can be achieved by anyone else in the business Measures of success in the Front Desk Receptionist position: Arrival rate greater than 95% Provider Utilization Rate greater than 85% Drop-off clients are rescheduled within 30 days 80% of the time Superbills prepared correctly and on time greater than 95% of the time Facility remains in a state of readiness at all times Net Promotor Score 8/10 for Admin Team Broadcast emails are prepared and sent on time per protocol 100% of the time unless prior exceptions made A successful candidate for this position will possess the following skills: Alertness - Be willing and able to spot 1) potential referral situations or opportunities for the sale of other products/services 2) when a client may be disillusioned or confused with their progress (and likely to drop off) Follow protocols for written systems and contribute to improvements when appropriate Attention to detail --- understanding that when we ---sweat the small stuff--- and get it right every time, the perception our clients have about us improves exponentially Proactivity --- acts without being told what to do, brings new ideas to the company Resourcefulness with regards to time and resources Solutions-oriented with a drive to see projects and tasks completed The ability to self-reflect, learn and modify performance based on experiences, mistakes, successes and feedback from others. Accountability --- retain an inner desire to be held accountable so that you can learn and grow both personally and professionally Optimism --- consistently present with an optimistic bright personality which our clients will fall in love with Teamwork --- be able to work with a team to regularly optimize the service for our clients and grow the business beyond where it is today. Be able to develop a relationship with a wide variety of people and personalities and establish common ground between what they are seeking and what we provide Technology-savvy enough to research, develop and suggest new technologies and software into the business to facilitate efficiency Tenacity to handle objections, denials, and outright rude people on a regular basis in person and over the phone What we do for you Provide you with ongoing training and support in the field of customer service, communication, sales and marketing Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customers Provide you with the opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service Provide competitive pay with chance to earn even more as we grow as a result of your impact Your in-office working hours will be determined in the interview process. We invite you to learn more about our company by visiting our website: www.peakperformancecare.com Powered by JazzHR TKQSbPhsmZ

Keywords: Peak Performance Care, Modesto , Front Desk Receptionist, Administration, Clerical , Sonora, California

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