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Technical Service Engineer

Company: Omnicell
Location: Modesto
Posted on: November 22, 2021

Job Description:

Omnicell Technical Service Engineers (TSE) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell's pharmacy and supply automation solutions at customer sites within a designated geographic area. Omnicell TSEs are dispatched as needed by Omnicell's 24x7 Call Center. Although TSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and TSEs work with both.
Responsibilities:
On site troubleshooting and repair of customer problems on Omnicell products
Meet company guidelines for response time and service levels
Differentiate between hardware and software product problems
Collect and report all customer and problem data in Omnicell database
Escalate product bugs, malfunctions, and design issues through support channels for resolution
Provide support coverage 24 hour/7days a week
Frequent local travel in primary area
Provide backup support in adjacent areas as needed
Participation in various staff meetings
Manage territory service quality and customer satisfaction; parts inventory and RMA process;
Complete software updates
Participate in various field projects as necessary
Troubleshoot customer issues over phone and provide remote support
Provide home work space and space for trunk stock parts inventory
Required Knowledge and Skills
Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
Computer systems skills: Windows 7, Windows 10, Server SQL Database & Networking
Basic electronics knowledge
Possess and excellence in speaking and writing English
Excellent interpersonal communication skills with the ability to work well with customers
Must have good organization skills
Must be able to lift 50 lbs. to approximate 5 ft. height
Ability to:
Multitask
evaluate multiple customer issues and set priorities
manage processes
Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company's insurance coverage requirements and have their own vehicle in acceptable working condition.
Basic Qualifications
Associate degree/Technical Certification with 3 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)
Preferred Knowledge and Skills
Bachelor degree in Electronics, Computer Science, or Engineering
Coursework in Network Engineering, Robotics or Electronics
Experience working in a hospital environment a plus
Work Conditions
Field based position
Travel required
On call 24/7 days a week
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

Keywords: Omnicell, Modesto , Technical Service Engineer, Engineering , Modesto, California

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