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Director Patient Experience RN Doctors Medical Center of Modesto

Company: Doctors Medical Center of Modesto
Location: Modesto
Posted on: February 14, 2020

Job Description:

Job DescriptionDescription: Doctors Medical Center Modesto (DMC) is a full-service, comprehensive health care facility, dedicated to providing the finest medical care for the community. From preventative and diagnostic services, to expertise in some of the world's leading technologies, DMC's multidisciplinary team of physicians and healthcare professionals is dedicated to your good health and well-being. Recognized for innovative cardiac and neonatal intensive care to advanced stroke and trauma treatment, the outstanding doctors at DMC represent most major medical specialties and are committed to being there for you, when you need them most. We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions. The Director of Patient Experience is responsible for implementing, leading and maintaining service excellence and patient and family centered care best practice strategies across the organization. This position will be judged on the ability to identify and implement patient experience improvement initiatives directly related to enhancing HCAHPS scores to reflect Doctors Medical Center's commitment to an exceptional patient experience. In addition, the role is responsible for developing, implementing and maintaining an exemplary Patient/Family Advisory Council to ensure the voice of the patient is considered in all process and improvement activities. The Director of Patient Experience, in collaboration with our Volunteer Services Manager, seeks opportunities to identify and implement volunteer initiatives that positively impact frontline interactions between patients, families, staff and volunteers. The Director of Patient Experience engages staff to continuously enhance the patient experience by inspiring a culture of patient and family centered care and serving as a role model for patient experience excellence. Ensures actions and behaviors identified to improve the patient experience are standardized, implemented and standard work validated to ensure consistency and sustainability across the organization. The Director of Patient Experience will analyze patient experience survey results and identify, prioritize, plan, and oversee improvement efforts. Qualifications: Requirements: * CA RN License * Bachelors Degree in Nursing * 2+ years experience in customer service industry, patient experience or health care administration management. * Excellent Interpersonal and verbal communication skills * Demonstrated leadership skills, strategic thinking and management experience * Proficient in Microsoft word, Excel, and Powerpoint #LI-JC3 #Patient Experience #Acute Care #LI-MH1 *AONE19 Job: Managers and Directors Primary Location: Modesto, California Facility: Doctors Medical Center of Modesto Job Type: Full-time Shift Type: Days Employment practices will not be influenced or affected by an applicants or employees race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: : Requirements: * CA RN License * Bachelors Degree in Nursing * 2+ years experience in customer service industry, patient experience or health care administration management. * Excellent Interpersonal and verbal communication skills * Demonstrated leadership skills, strategic thinking and management experience * Proficient in Microsoft word, Excel, and Powerpoint #LI-JC3 #Patient Experience #Acute Care #LI-MH1 *AONE19 Job: Managers and Directors Primary Location: Modesto, California Facility: Doctors Medical Center of Modesto Job Type: Full-time Shift Type: Days Employment practices will not be influenced or affected by an applicants or employees race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify:

Keywords: Doctors Medical Center of Modesto, Modesto , Director Patient Experience RN Doctors Medical Center of Modesto, Executive , Modesto, California

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