ModestoRecruiter Since 2001
the smart solution for Modesto jobs

Contact Center Manager

Company: E. & J. Gallo Winery
Location: Modesto
Posted on: October 14, 2020

Job Description:

Why Gallo?With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.As a Manager - Consumer Relations with E. & J. Gallo Winery, you will be responsible for supervising daily operations of the consumer services team to ensure maximum efficiency and cost-effectiveness of Consumer Services Center. Additionally, you will develop departmental objectives and conducts effective resource planning to maximize the productivity of resources, as well as participating in development and establishment of continuous improvement processes to mitigate risk, ensure legal compliance, and ensure best in class consumer standards are followed.What you will do:* Develops objectives for the consumer services engagement center day-to-day activities.* Analyzes and measures the effectiveness of existing call center processes and practices; develops process improvement measures.* Conducts effective resource planning to maximize the productivity of resources to include direct reports and technology.* Collects and analyzes call-center statistics (i.e., costs, customer service metrics, etc.) to identify areas of opportunity. Recommends and implements changes.* Sets and maintains all customer service procedures and policies.* Ensures legal compliance for all consumer communications and ensures staff operates within the company's prescribed guidelines for HCCCP, ISO9000, GMP, Audit and other certification standards in regards to consumer information.* Consistently monitors resource requirements, call volume/quality ensuring staff is maintaining corporate and industry best practices* Responsible for recruiting, hiring, coaching and providing training to direct reports to maintain high* customer service standards* Identifies, manages and obtains staff capabilities and resources needed to meet objectives.What you need:* High school diploma or State-issued equivalency certificate plus 9 years of consumer services; OR contact center experience with direct supervisory responsibility; OR Bachelor's degree plus 5 years of consumer services or contact center experience with direct supervisory responsibility.* Experience managing consumer product liability claims.* Ability to demonstrate expertise with D2C and B2B customer service support.* Solid understanding of reporting and budgeting procedures.* Proficient in MS Office and call center equipment/software programs.* Outstanding communication and interpersonal skills.* Comfortable in both a leadership and team-player role.* Excellent organization, time management and prioritization skills.* Ability to concentrate on multiple problems at once while still managing day to day demands.What will set you apart:* Bachelor's degree in business administration, marketing, education, or communications plus 7 years of consumer services or contact center experience with direct supervisory responsibility reflecting increasing levels of responsibility.* 5+ years direct supervision of contact center agents.* CPG industry experience* Knowledge of wine industry.Gallo does not sponsor for employment based visas for this position now or in the futureTo view a full job description, please click

Keywords: E. & J. Gallo Winery, Modesto , Contact Center Manager, Executive , Modesto, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Registered Nurse - Manager - 13 Week Contract
Description: We're excited to offer a Management position for a Registered Nurse with experience overseeing the recruitment, supervision and retention of nursing staff for a 13 week contract assignment at a reputable (more...)
Company: Jackson Nurse Professionals
Location: Sacramento
Posted on: 10/22/2020

Sales Manager
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America s Best Large Employers, is transforming the way we all do business. From smart office technology (more...)
Company: Konica Minolta
Location: Sacramento
Posted on: 10/22/2020

Business Analyst/Project Manager
Description: Overview br This is a hybrid Business Analyst and Project Management role. br br Responsibilities: br br Take ownership of invoice/accrual review, approval and tracking, contract management, (more...)
Company:
Location: San Francisco
Posted on: 10/22/2020


Replenishment Manager - $65,000
Description: Replenishment Manager - 65,000 br br Looking for an exciting new opportunity We have one for you Come join an incredible team of hard working individuals As the Replenishment Manager you would (more...)
Company:
Location: San Francisco
Posted on: 10/22/2020

Assistant Vendor Manager - $60,000
Description: Come join a great team at a thriving company As the Assistant Vendor Manager it would be your job to help drive sales through marketing plans. You will negotiate pricing and work
Company:
Location: San Francisco
Posted on: 10/22/2020

Unit Manager - LVN
Description: Overview Avalon Health Care is seeking a passionate Licensed Vocational Nurse LVN to join our outstanding team as a Unit Manager Come join our incredible new leadership team and help our facility (more...)
Company: Avalon Health Care
Location: Lockeford
Posted on: 10/22/2020

Territory Representative/Territory Manager/Sr. Territory Manager
Description: Job Locations US-CA - US-NV - US-AZ - US-NM br Posted Date 3 weeks ago 9/25/2020 11:11 AM br br Job ID br br 2020-4020 br br of Openings br br 1 br br Location Site br br (more...)
Company: NSK
Location: Sacramento
Posted on: 10/22/2020

Marketing Associate -
Description: Marketing Associate who can grow into a coordinator position. br br Looking for an energetic professional, who is familiar with the AEC Architecture, Engineering, Construction industry. The marketing (more...)
Company:
Location: Sacramento
Posted on: 10/22/2020

Purchasing Coordinator
Description: Adecco is currently assisting the World iquest s Largest Search Engine in their search for an experienced Purchasing Coordinator. This position is a short
Company:
Location: San Francisco
Posted on: 10/22/2020

Sr. Civil Engineer Project Manager - Roseville, CA
Description: Civil Engineer Project Manager Opportunity in Roseville, CA Civil Engineering - Land Surveying Land Planning Consulting Firm Opening: Civil Engineer Project Manager Civil Land Development Experienced (more...)
Company: TJG Civil Engineers and Land Planners
Location: Sacramento
Posted on: 10/22/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Modesto RSS job feeds