Director, Store Operations - Any Central Valley

Company: The Save Mart Companies
Location: Modesto
Posted on: November 17, 2020

Job Description:

Job Summary: The Director, Store Operations oversees the operations of assigned stores to ensure profitability, productivity and customer experience. The Director, Store Operations is responsible for modeling and counseling store leadership on values-based leadership. Monitors sales and 4-wall EBITDA target achievement for each store and works directly with store leadership to achieve store goals. Works closely with the store management, Merchandising Operations Execution, Central Operations, category marketing and distribution teams to identify key customer building and product solution opportunities by store to ensure relevance to the communities we serve. Position delivers profitability and growth within assigned stores while networking with other Directors, Store Operations and across the banner(s) to drive results. Possess a keen knowledge of the marketplace, including competition, consumer demands and demographics. Ensures stores adhere to legal, governmental regulations, and company compliance standards. Key Responsibilities and Accountabilities: --- Directly leads and develops all Store Managers within assigned stores (approximately 5-7 stores) --- Direct stores to achieve operating results, growth objectives, and overall customer experience standards goals while maintaining banner financial targets --- Encourage innovation and uses ideas from team members as a means to grow the business --- Maintain and achieve key performance metrics such as customer feedback results, labor, team member engagement, front-end productivity, work safety, food safety compliance, cleanliness and sanitation, asset protection, etc. --- Work collaboratively with banner operations and merchandising teams to execute and maintain appropriate merchandising and store operations standards --- Identify and assist Store Manager on business building opportunities based on local market intelligence; provides input to the banner operations team to encourage continuous improvement in our company initiatives --- Ensure effective training and accountability around selling, services, compliance, etc. --- Identify problems and trends and provides/coaches solutions within district --- Monitor team member and customer engagement and satisfaction indicators as key measurements in internal/external customer feedback --- Analyze store results and customer feedback and work with Store Manager to develop appropriate response/feedback/action(s) --- Utilize effective communication and company tools to provide timely feedback/coaching of team --- Set the example in banner values and diversity initiatives --- Perform other duties as assigned We are currently recruiting for the position of: Director, Store Operations - Any Central Valley location Job Summary : The Director, Store Operations oversees the operations of assigned stores to ensure profitability, productivity and customer experience. The Director, Store Operations is responsible for modeling and counseling store leadership on values-based leadership. Monitors sales and 4-wall EBITDA target achievement for each store and works directly with store leadership to achieve store goals. Works closely with the store management, Merchandising Operations Execution, Central Operations, category marketing and distribution teams to identify key customer building and product solution opportunities by store to ensure relevance to the communities we serve. Position delivers profitability and growth within assigned stores while networking with other Directors, Store Operations and across the banner(s) to drive results. Possess a keen knowledge of the marketplace, including competition, consumer demands and demographics. Ensures stores adhere to legal, governmental regulations, and company compliance standards. Key Responsibilities and Accountabilities : --- Directly leads and develops all Store Managers within assigned stores (approximately 5-7 stores) --- Direct stores to achieve operating results, growth objectives, and overall customer experience standards goals while maintaining banner financial targets --- Encourage innovation and uses ideas from team members as a means to grow the business --- Maintain and achieve key performance metrics such as customer feedback results, labor, team member engagement, front-end productivity, work safety, food safety compliance, cleanliness and sanitation, asset protection, etc. --- Work collaboratively with banner operations and merchandising teams to execute and maintain appropriate merchandising and store operations standards --- Identify and assist Store Manager on business building opportunities based on local market intelligence; provides input to the banner operations team to encourage continuous improvement in our company initiatives --- Ensure effective training and accountability around selling, services, compliance, etc. --- Identify problems and trends and provides/coaches solutions within district --- Monitor team member and customer engagement and satisfaction indicators as key measurements in internal/external customer feedback --- Analyze store results and customer feedback and work with Store Manager to develop appropriate response/feedback/action(s) --- Utilize effective communication and company tools to provide timely feedback/coaching of team --- Set the example in banner values and diversity initiatives --- Perform other duties as assigned Requirements (Knowledge, Skills and Abilities) : --- ---People builder--- who brings out the best in people and creates a climate in which people want to do their best; challenges self and others to perform, making expectations clear; encourages collaborations and fosters a collaborative environment; holds self and others accountable --- Makes fact-based decisions, possesses integrity and understands the big picture. Leads and handles change, deals well with ambiguity, and is able to adapt quickly in a nimble environment --- Strong organizational skills and follow-through --- Continuous learner and developer --- Effective communicator in a variety of settings --- Approaches problems by using a logical, systematic, and sequential approach --- Routinely uses numerical information in their work to increase performance and problem solve --- Dedicated to meeting the expectations and requirements of internal and external customers; Merchant who knows how to merchandise and sell to consumers; passionate about the Total Store experience. --- Knows how business works: Aware of how strategies and tactics work in the marketplace; Knowledgeable about Store Operations --- Innovative and supports innovation by team; likes trying new things and willing to fail, in order to not miss out on new and innovated solutions; results-oriented and demonstrates Excellence in Execution Education : Four-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience) Experience : Eight years of related experience, five years in a store manager/director role Other : Frequent travel required Physical : Basic office environment: ability to sit, stands, walks, kneel, stoop, and use stairs, reach, pull and lift objects Competencies : --- Customer Focus --- Leading People --- Management Skills --- Personal/Interpersonal Skills --- Business Acumen --- Communication Skills --- Business Results We are looking for food enthusiasts passionate about practical yet innovative solutions to support our California rooted organization. Historically, Save Mart has been recognized for innovating new standards in the grocery business in addition to always taking the extra step to make service a daily principle. Today, we continue many traditions that elevate our brand, engage our communities but most importantly, take care of our customers and employees. We love what we do and invite you to join our efforts as we bring fresh products and extraordinary service to the communities in which we serve. About Us The Save Mart Companies is a privately held food chain headquartered in the heart of one of the greatest agricultural areas of our nation --- the San Joaquin Valley. The Modesto community is vibrant with great traditions, educational opportunities and multi-cultural lifestyles. Aside from mild weather year-round, Modesto allows for easy access to many major tourist attractions in California. To the west lies the San Francisco Bay Area (90-miles) and the Santa Cruz Beach (115-miles). To the east is the famed Gold Country ---Mother Lode--- (50-miles) and a little farther you can find the majestic Sierra Nevada mountain range, Lake Tahoe (180-miles) and Yosemite National Park (110-miles). Save Mart operates stores throughout the Central Valley, San Francisco Bay Area, and Northern Nevada under the names of Save Mart, S-Mart Foods, Lucky, and FoodMaxx. Save Mart also owns three distribution centers and SMART Refrigerated Transport, a trucking firm that transports dry groceries, frozen foods, ice and novelties to all of Save Mart's stores. Some of our competitive benefits include: exceptionally generous benefits package (Health, Dental, Vision, Life, 401K with matching), flexible schedule options, Foodie Friday events (great eats and games) throughout the year, Employee Connection (earn fun and valuable prizes), Life Long Learning --- Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services). glassdoor

Keywords: The Save Mart Companies, Modesto , Director, Store Operations - Any Central Valley, Executive , Modesto, California