Account Manager (Field Service Specialist)
Company: Nordson Corporation
Location: Modesto
Posted on: June 22, 2022
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Job Description:
Job Summary The Account Manager (Field Service Specialist)
primarily services, provides technical support and sells
application equipment and parts within an assigned territory and
customer base. This position will be based remotely with the ideal
candidate being located in Central California near the greater
Modesto/Stockton area. Essential Job Duties and Responsibilities *
Provide on-site technical support directly to customers of Nordson
Adhesive Dispensing Systems Support may be in the form of start-up
assistance, preventative maintenance, troubleshooting and repair,
training or general technical counseling * Coordinate efforts and
assist Application Specialist with technical product and customer
support, troubleshooting and training * Interface with Application
Specialist and Account Coordinator to maximize the opportunity for
sales of specialized equipment or other Nordson Adhesive systems
and parts to existing customer base and prospects * Identify new
technologies for equipment as required based upon application,
customer and field engineering needs, and recommends best solution
to improve customer operations * Prepare and promptly submit all
administrative and technical reports as requested to Regional
Manager and advises of all field tests or installation requirements
that need assistance from Application Engineering, Existing
Equipment Engineering, and territory Application Specialist *
Responsible for auditing, documenting and updating customer
installed base line survey information in our database * Keep
abreast and advise Regional Manager of new markets, changes in
existing markets, competitor activities (prices and product
changes), and need for new or redesigned products and applications.
* Follow documented policies and procedures * Meet or exceed yearly
assigned sales budget in coordination with Application Specialist
(sales) territory representative * Perform other duties as assigned
Education and Experience Requirements * Associates Degree in
technical discipline or equivalent * 3 or more years of industrial
field service related experience Skills and Abilities * Strong
mechanical and electrical knowledge and skills. * Electronic
knowledge and ability to utilize common instrumentation, tools and
equipment (i.e. VOM volt/ohm/multimeter) * Advanced hydraulic
systems knowledge and skills * Ability to read installation,
dimension and troubleshooting drawings plus hydraulic/pneumatic
diagrams, electrical schematics and wiring diagrams * Effective
oral and written communication skills * Ability to use a computer
to maintain records, including Excel spreadsheets to prepare
correspondence, and for communication purposes Working Conditions
and Physical Demands Office/Field environment. To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions. Travel Required
75% daily travel within assigned geographic territory with 1 to 2
overnight stays per week. #LI-KS1 #LI-Remote
Keywords: Nordson Corporation, Modesto , Account Manager (Field Service Specialist), Executive , Modesto, California
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