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Health Benefits CSR

Company: Barrett Business Services
Location: Modesto
Posted on: November 19, 2021

Job Description:

Health Benefits CSR JOB I.D. #61683 Description: Our client is a growing insurance office is seeking a self-motivated and highly detailed person to assist with our customer's medical benefit bills, employee terminations and employee enrollment application processing. The ideal candidate will be a self-starter with a superb customer service record and the ability to act as a professional and sometimes, key point of contact for our client and their staff with medical benefit questions. Duties include but are not limited to:

  • Processing client's employee enrollments, changes and terminations.
  • Following up with the carrier(s) regarding all requests and confirmation.
  • Resolving employee claims and group billing inquires.
  • Point of contact for all employee inquires.
  • Accurately responding to customer questions and concerns.
  • Acting as a liaison between insurance carrier and the customer.
  • Generating employee rates Requirements:
    • Strong communication skills; written and verbal
    • Ability to work independently
    • Strong familiarity with Microsoft Outlook, Word, and other programs
    • Knowledge of health benefits a plus
    • Sense of urgency is a must along with an upbeat and positive attitude
    • Experience deescalating customers with understanding and compassion.
    • Communicate efficiently to resolve customer questions in a timely manner.
    • Excellent organizational, written, and oral communication skills.
    • Evaluate, troubleshoot, and follow-up on customer issues. Pay Rate: $50,000 annual salary Work Hours: 8:30 am - 5:00 pm Benefits include: Medical, retirement with matching contribution, voluntary life insurance and vacation time.
      • Benefit Conditions - Waiting period may apply/Only full-time employees are eligible Location: Modesto EEO: This company is an Employment Equity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex or national origin. Qualified minorities, women and veterans are encouraged to apply.

Keywords: Barrett Business Services, Modesto , Health Benefits CSR, Healthcare , Modesto, California

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