Assistant Omni Store Manager
Company: BevMo
Location: Riverbank
Posted on: June 23, 2022
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Job Description:
Job DescriptionGeneral Summary: The Assistant Omni Store Manager
(AOSM) reports to the Omni Store Manager and is responsible for
successfully operating the retail and e-commerce operations of the
location. The AOSM provides leadership and guidance to Operations
Leads and Omni Associates to drive sales, omni operations, and a
positive customer experience both in store and online. The AOSM
participates in the hiring and training processes to support the
delivery of key performance indicators (KPIs). Key Roles and
Responsibilities: Leadership Model company values in all actions,
communication and decision-making Participate and provide input
during the hiring processes for Operations Leads and Omni
Associates Work with the Omni Store Manager to support the training
and development of the team Support the Leader on Duty (LOD)
Program to ensure Omni Associates are providing exceptional
customer service Operations Assume all responsibility and
accountability for the day-to-day Omni operations by effectively
leading all Operations Leads and Omni Associates Work with
Operational Leads and Omni Associates to execute: Visual and
merchandising standards for retail operations Accurate and timely
processing of e-commerce orders Pricing, signage, and displays
accurately Oversee the execution of merchandising direction,
customer campaigns, and sales promotions Directly manage applicable
controllable expenses and identify opportunities to increase
contributions and partner with the Omni Store Manager to create and
execute an action plan to capitalize on opportunities Regularly
communicate with Omni Store Manager to discuss strengths,
opportunities, and trends in business Key Performance Indicators
(KPIs) Work with the Omni Store Manager to maintain employee
retention and engagement levels at or above industry average
Achieve the retail financial performance goals, such as sales comp,
units per transaction and overall customer satisfaction score
Achieve e-commerce financial performance goals, such as order
picking time, order dwell time, drive time, order defect rate, and
cost per order Compliance Ensure the team operates in accordance
with company policies and procedures Ensure the team follows
federal, state, and local regulations, including ABC, Food Handling
and Weights and Measures regulations Customer Experience
Consistently create a positive customer experience through the
utilization of the sales and customer service programs Consistently
create a positive customer experience with all e-commerce orders
Escalate more complex customer service issues to the Omni Store
Manager Requirements Skills Required: Financial and Business
Acumen: Evaluate financial and business indicators and translate
data into actionable information to drive results Service Focus:
Place great emphasis on creating customer loyalty by ensuring the
highest value of service is always provided and by delivering on
commitments to the customer Communication: Provide the information
required by others in a concise, direct, and unambiguous way.
Strive to ensure that the receiver clearly understands the
specifics of the message and are able to listen to, receive, and
understand messages conveyed by others Process Management: Take a
systematic approach in contributing to making the company's
workflow more effective, efficient, and capable of adapting to an
ever-changing environment Drive Results: Motivate individuals to
achieve and exceed goals by establishing accountabilities,
clarifying performance expectations, agreeing to high standards and
measure, monitor and review performance, and provide timely and
relevant feedback Team Building: Enable and encourage group members
to work together to complete tasks and accomplish goals that
individual members could not accomplish alone Problem Solving &
Decision Quality: Able to use rigorous logic and methods to solve
problems with effective solutions Willingness to work a variety of
scheduled shifts Lifting and merchandising products (duties include
stocking shelves, receiving shipments, carrying orders to customer
or driver vehicles) Education & Experience: 3-5 years of experience
in retail management, warehouse management, logistics, and
restaurant industry
Keywords: BevMo, Modesto , Assistant Omni Store Manager, Hospitality & Tourism , Riverbank, California
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