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Field Service Technician

Company: The Hillman Group
Location: Modesto
Posted on: April 6, 2021

Job Description:

Job Description : The Consumer Connected Services Kiosk Technician is the primary contact with our customer locations. In this role, the Kiosk Tech re-stocks kiosks, orders product, cleans, does preventative maintenance and responds to service and repair dispatches as needed. Typically, this takes about 1-2 hours per machine one to two times per month (including drive time). The schedule for routine service calls (re-stocking, cleaning) is flexible within the week with a list of machines to be serviced provided at the beginning of each week with a "No Later Than" time for service, however Saturday service is often required (We are a retail company). Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours, including Saturdays. Responsibilities: Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule). Perform on-call repairs or adjustments to the machine when the machine goes out of order. Install of machines in the local area. Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues. Keep track of inventory for re-stocking machines that are in the Kiosk Tech's possession. Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine in order to improve revenue. Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc. Skills: The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required. Qualifications: Minimum of 1-3 years of experience in a similar profile is preferred. Excellent communication skills, ability to deal with customers and employees at all levels. Experience with tools and troubleshooting mechanical problems. Ability to read, write and speak fluent English to include technical "jargon". Flexible schedule required. Must have a vehicle, valid driver's license and auto insurance. No serious moving violations. ****Training specific to the kiosks will be provided to all new employees. **** The Hillman Group is following CDC guidelines to ensure our work environment meets the highest standards of safety and wellness for all our employees. We are pleased to share a list of our precautions, during our interview proce

Keywords: The Hillman Group, Modesto , Field Service Technician, IT / Software / Systems , Modesto, California

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