Technical Helper

Company: Sears Home Services
Location: Modesto
Posted on: January 16, 2022

Job Description:

Req/Job ID: 1008102BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 28048: IH-Fresno CA

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Job Requirements:
JOB DUTIES/RESPONSIBILITIES:
--- Rides with or meets Technician at designated location to assist on service call
--- Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
--- Shuttles parts and supplies to Technician when applicable
--- Performs other duties as assigned

REQUIRED SKILLS:
--- Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
--- Ability to work variable and flexible hours, including overtime as needed
--- Ability to handle stressful situations, and to work in a fast paced environment
--- Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
--- Ability to communicate effectively with the Service Technician and customer
--- Ability to read and utilize reports as needed
--- Ability to read, write, and speak English
--- Ability to follow Quality Management System (QMS) process guidelines
--- Ability to maintain regular and consistent attendance
--- Ability to work well with others in a team environment to deliver high performance results
--- Outstanding customer service skills
--- Open to change, with the ability to implement change quickly and effectively
--- Ability to convey a positive image of the Company in all actions and behaviors
--- Excellent communication skills
--- Good listening skills

PREFERRED SKILLS:
--- Mechanical aptitude

JOB REQUIREMENTS:
--- 18 years of age or older

#HomeServices

Keywords: Sears Home Services, Modesto , Technical Helper, IT / Software / Systems , Modesto, California