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Lead Budtender

Company: Cookies
Location: Modesto
Posted on: December 3, 2019

Job Description:

Lead Budtender -Lead Budtender is responsible for facilitating day to day operations of the dispensary, collaborating with department managers (Security, Sales, Customer Services, Inventory) and affecting all strategies and tasks related to facilities, accounting, sales and marketing, and public relations. Demonstrates proficiency, organization, calmness, and attention to detail in a fast-paced retail environment, is resourceful and able to work both independently and with a team, and prioritizes professionalism, quality and customer service. -Responsibilities:Welcomes, greets, and establishes rapport with customers and visitors with warmth and professionalism and delivers quality customer experiences to advance a positive experience and ongoing relationship with the customer.Provides customers with cannabis information and educational resources regarding strains, methods of consumption, effects, and precautions related to their consumption of cannabis products.Provides enthusiastic and informative engagement on in-depth product knowledge of products including features, benefits, and overall value and offers help and provides direct assistance to customers that are new to cannabis use.Attends to the unique and individual shopping needs of each customer by meeting the customer where they are in their understanding and knowledge of cannabis products.Cross-sells and encourages beneficial product addons.Upsells when appropriate; promote current sales, promotions, coupon deals, discounts, etc.Operates a cash register. Itemize and total purchases by recording prices, departments, discounts/specials, and regulation limits.Accurately process payments from customers; issue receipts, refunds, credits, and provide customers cash change when necessary.Handles customer complaints in a calm and professional manner or escalate customer issues to the Floor Manager.Balances cash drawer by auditing at beginning and end of shifts to ensure that amounts are correct and that there is adequate organization for other team members.Assists in organizing and replenishing front stock and help merchandise store.Maintains a clean and tidy work and retail space.Works as a team to achieve sales goals and encourages team members to provide excellent service.Assist with product preparation and displays.Communicates known issues, knowledge gaps, and coaching opportunities to the store management team to ensure a smooth flow of operations within the company.Solicits feedback to understand customer needs and the needs of the community.Demonstrates strict adherence to all company policy and state regulations.Completes selected online certification course in cannabis science training.Demonstrates expertise in cannabis science, cannabis brands/products, and state regulations.Attends and completes continued online and inhouse training.Provides new members with a facility tour as well a full description of all product options offered.Continues to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend cannabis to accurately address customer needs.Maintains the professional appearance of the sales floor by restocking merchandise on the dispensing and participating in basic store cleanup.Responsible for ensuring the cleanliness of all staging areas and Point of Sale system terminals.Interacts with members onsite as well as over the phone, collecting feedback on the products and services provided by the dispensary.Utilizes and trains budtenders on features of product tracking and point of sale systems efficiently.Unpacks, sorts, counts and labels merchandise as directed, including items requiring special handling or refrigeration.Completes other assignments, tasks, and duties as assigned by management.You have:Previous budtender experience.Great customer service and a drive to go above and beyond for your team and your customer -A passion and interest for all things cannabis.Benefits & PerksHealth, vision, and dental insurance for eligible employees -Mission based company + entrepreneurial work environmentEmployee discount, company events, concerts, festivals + much more -Cookies is a fast-paced, dynamic environment. Looking for team members who are flexible, nimble and know how to get stuff done. We are a fun, driven, entrepreneurial group focused on culture, community, and quality. We're an equal opportunity employer on the lookout for top-notch talent who truly wants to help us change the world. -This position will be located in Modesto. - -Come join our team! -

Keywords: Cookies, Modesto , Lead Budtender, Other , Modesto, California

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