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MSP Tier 2/3 Helpdesk Engineer

Company: Network Builders IT
Location: Modesto
Posted on: November 14, 2020

Job Description:

Network Builders IT, a fast growing MSP, is looking for a HelpdeskNOC Engineer with rock star customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, you also need to be passionate about your career in IT and extremely prideful of the work you do. A successful candidate will be able to troubleshoot technical issues escalated from our Tier 12 Helpdesk and assist with customer projects. At Network Builders IT, our 1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100 of the time To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better. We are looking for a candidate who Likes independent responsibility without micro-management Wants to work on projects and interesting solutions Doesn't mind a more relaxed work environment Wants the opportunity to have a direct impact on your team and the company What you will do You will interact with our clients daily and provide technical triage You will help define the impact and severity of the issue and determine the best course of action You will stage and image new equipment for deployment You will work on the latest in security solutions for Antivirus, Email filtering, Web Content filtering, Encryption and Mobile Device Management You will help our team identify recurring issues and how to solve them forever You will obsess about documenting your work and writing scripts and processes, so a problem doesn t need to be solved repeatedly Configure, install and maintain IT users desktop software and hardware issues (current versions of Windows, Mac and MS Office products, etc.) Troubleshoot general network infrastructure problems (networking equipment, printers, PCserver hardware, etc.) Learn and utilize various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco Networking, etc.) Perform onsite client visits to troubleshoot or install equipment Process and address incoming service desk requests both onsite and remotely via email, phone or the support portal Assist customers with technology-related movesaddschanges Troubleshoot PCMAC issues remotely Document solutions and develop end-user guidelines Skills Requirements Experience with AutotaskDatto or other PSARMM tools is preferred Experience with PowerShell and other scripting languages Set up and install new network equipment Configure network and internet related technologies, including LAN, WAN, Wireless, DHCP, DNS,VPN, vLAN, Routing, and Firewalls Lead network deployments, including design, installation, and configuration of network equipment and technologies Deploying VMware virtualization technologies Deploying Microsoft Windows Server Managing and configuring Microsoft Active Directory Setup and configuration of, VMWare, SANs, wireless networks Responsible for entering notes and time daily Document and update installation, configuration, deployment and maintenance procedures Provide after-hours on-call emergency support as needed Willingness to take industry certifications such as MCSA, CCNA, CCNP, CEH, A, N

Keywords: Network Builders IT, Modesto , MSP Tier 2/3 Helpdesk Engineer, Other , Modesto, California

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