Collision Service Advisor
Company: Caliber Collision
Location: Modesto
Posted on: April 9, 2021
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Job Description:
Job SummaryProvides World Class Customer Service Experience to
all Caliber customers on the phone, in person and throughout the
entire repair process. Serves as the primary point of contact for
the customer throughout the repair process from the point of
drop-off through the delivery of the completed vehicle. Responsible
for coordinating communications with all other (internal &
external) stakeholders for the repair Essential Job Duties Estimate
all drive-in appointments as well as "walk in" customers and
complete repair plansComplete process review with customerRepair
Orders: All files are opened with BAR (CA) and DRP compliance,
including obtaining proper authorizationsCheck in vehicle upon drop
of with customerPrepare and complete proper paperwork for final
customer packet prior to vehicle delivery (DRP, final invoice)Post
repair plan documentation (Autowatch)Provide post repair plan
communication including all vehicle status updatesTotal loss
administrationPerform other related duties as assigned for the
purpose of ensuring a world class customer service experienceFinal
QC, including test driveDeliver vehicle to customer upon
completionComply with all Caliber safety rules, guidelines and
standardsPerform other related duties as assigned including, but
not limited to washing cars, cleaning the shop, assisting other
teammates, etc. Skill/Requirements Must be at least 18 years of
ageMust have a valid driver's license and be eligible for coverage
under company insurance policyAbility to effectively communicate
with others - verbal and writtenWorking estimating knowledge,
including systemsStrong sales orientationOrganization and
multi-tasking skills, good time management and the ability to adapt
easily to fast-paced environmentPersonable, friendly demeanor with
"World Class" customer service approachWell groomed, professional
appearance Physical Requirements / Working Conditions Position is
based in a normal shop environment. Daily activity may consist of:
physical activity such as reaching below and above shoulder level,
kneeling, bending, squatting and stooping to inspect repairs,
lifting and carrying objects over 50 pounds as well as sitting and
standing for extended periods of time during the estimating and
disassembly process. The working environment consists of; exposure
to fumes, chemicals and dust, along with high levels of noise and
subjectivity to weather conditions both inside and outside. In
addition, a regular exposure to work near mechanical parts. Caliber
emphasizes a mandatory requirement to wear protective equipment
when necessary. Visual acuity to determine the accuracy and
thoroughness of the work assigned is a must. #PIQ2 Category:
Automotive , Keywords: Automotive Estimator
Keywords: Caliber Collision, Modesto , Collision Service Advisor, Other , Modesto, California
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