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Immigration Legal Services Program Manager

Company: World Relief
Location: modesto
Posted on: May 3, 2021

Job Description:

Immigration Legal Services Program Manager

Job Category: US Immigration Legal Services

This position is responsible for the oversight of the Modesto Office ILS Team to ensure quality program and service delivery and compliance with agency, community, and funder standards. This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to foreign nationals.


Staff Supervision

  • Hire, train, supervise, coach, and evaluate ILS staff
  • Lead ILS staff in setting appropriate individual and team goals and objectives
  • Provide personal and professional development opportunities and support to program staff
  • Facilitate regular meetings with staff and with other program managers to ensure quality, team-based service provision

Program and Grants Management and Budget Oversight

  • Develop annual goals, projections, and performance standards for program grants, and ensure these are met on a monthly, quarterly, and annual basis
  • Plan and manage department budget, reviewing it on at least a quarterly basis with the finance manager and ensuring that expenses do not exceed income
  • Provide ILS forecasts to WR staff, community agencies, and grantors on an ongoing basis
  • Participate in grant writing for renewal grants and grant acquisition activities for new opportunities
  • Develop and maintain systems, policies, and procedures for ILS Team, within the framework of WR Modesto strategic goals
  • Provide direct service support, as needed

Supervision of Client Service Provision

  • Prepare legal immigration applications and materials for clients and ensuring accuracy on the applications
  • Determine eligibility of requested service and to inform client of application process, including required records and questions to be answered
  • Ensure that copies of all relevant applications and documents are placed in the clients file
  • Input case-related information into the client database and prepare case summaries, as needed
  • Distribute promotional materials
  • Other duties as assigned by supervisor

Program Evaluation and Reporting

  • Complete and submit reports to grantors and WR leadership in a timely manner
  • Perform monthly quality control tasks to ensure accurate reporting
  • Formally and informally solicit client feedback about service provision, including feedback from immigrant community leaders on at least a quarterly basis

Internal Communication & Collaboration

  • Develop or review client service systems and tools with other team managers
  • Communicate regularly with Program Managers and the Office Director. Provide appropriate feedback loop to ILS Team
  • Create and implement mission-fulfillment plans with Church and volunteer coordinators.
  • Participate in conference calls and regular communication with WRs Home Office

External Communication

  • Advocate and outreach in the community for WR services and Immigration needs
  • Attend all State, Home Office and coalition meetings as appropriate


  • Ability to work both independently with minimum supervision, and in collaboration with others
  • Bilingual and Previous cross-cultural experience required
  • Skill in organizing, coordinating and implementing various components of a project, and ability to provide accountability to ensure objectives are met
  • Detail Oriented and proactive
  • Decisive, ability to obtain necessary information to make good decisions
  • You must be able to demonstrate previous strong initiative and leadership skills.
  • Excellent problem solving and conflict resolution skills
  • Proficiency with Microsoft Word & Excel
  • Educational background in Business Management, Nonprofit Management, Masters of Social Work or International Relations strongly preferred
  • Ability to communicate clearly, both orally and in writing


  • Personal Christian faith and a heart for service to vulnerable people
  • Committed to the mission, vision and values of World Relief
  • DOJ Accredited OR Juris Doctor required
  • Previous knowledge and understanding of Immigration Law and Systems
  • Valid drivers license and access to a vehicle required


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
  • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
  • The employee frequently is required to sit, reach with hands and arms, talk and hear.


  • General office setting.
  • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required.
  • Year-end archiving activities involve repeated lifting and bending.
  • Physical, emotional and intellectual demands
  • Equipment used: Employee computer (desktop or laptop), printer, and copier.
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

Benefits Offered to US Employees working 25 or more hours per week:

World Relief contributes to monthly premiums:

  • Medical
  • Vision

Additional Benefits:

  • FSA Medical & Dependent Care
  • Commuter Funding
  • Supplemental Life Insurance (employee, spouse, and children)
  • Offer 16 Paid Holidays

World Relief pays 100% for eligible employees:

  • Group Term Life (employee, spouse, and children)
  • Long term disability
  • Short-term disability
  • Accidental Death and Dismemberment (AD&D)
  • Travel Insurance

World Relief - Retirement:

  • 401K & Roth through Fidelity
  • WR matches up to 4%, then an additional quarter percent up to 10%
  • Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
  • Automatically enrolled at 4%

World Relief offers Discounts (Immediately Eligible)

  • Verizon
  • Pet Insurance

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Reliefs Statement of Faith.

Keywords: World Relief, Modesto , Immigration Legal Services Program Manager, Other , modesto, California

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