Patient Relations Representative

Company: Memorial Medical Center, Modesto
Location: Modesto
Posted on: May 5, 2021

Job Description:

Serving the greater Stanislaus County with 423 acute care beds, provides a full continuum of care, including:

• 24-hour emergency care
• inpatient and outpatient surgery
• specialty services in obstetrics, pediatrics, nuclear medicine, dialysis therapy, diagnostic imaging, intensive care, sleep disorders and physical therapy
• a Level II Trauma Center Memorial Medical Center is an accredited Chest Pain Center and STEMI (heart attack) Receiving Center.
  
  MMC is part of , one of the thanks to its integrated network of physician, employee and volunteer pioneers-more than 60,000 people strong. Rooted in Sutter Health's not-for-profit mission, these team members partner to deliver exceptional care that feels personal. From physician offices to hospitals to outpatient care centers and home services, they proudly support and learn from the more than 3 million people in their care-nearly 1 percent of the U.S. population, in one of the most diverse and innovative regions in the world.
  
  POSITION SUMMARY
  The Patient Relations Representative supports the mission of MMCM to provide high quality of care by functioning as a frontline patient liaison within the Patient Relations group that is part of the Quality Improvement Department. This position provides excellent customer service, listening to our customers, advocating for customer concerns, investigating, collaborating and accountable for resolving concerns, identifying and initiating the driving changes that continually improve the care and services provided to patients of Memorial Medical Center, Modesto.
  
  
  Qualifications
  Minimum Requirements
  
  • Bachelor's degree is required.
    
    Preferred Qualifications:
    
    • Communications and public relations background preferred.
      
    • Experience in healthcare based customer service preferred.
      
    • MIDAS exposure preferred.
      Skills & Knowledge
      
      • Very strong customer service and conflict resolution skills, along with an ability to work successfully with a wide variety of internal and external customers to achieve desired outcomes, are critical.
        
      • Able to communicate both verbally and in writing in a friendly, clear, confident, and concise manner with patients, families and all levels of the organization is imperative. Able to instill confidence through a calm, patient demeanor, and a professional appearance and manner. An understanding of how to communicate both positive and negative outcomes is critical.
        
      • Proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Word and Outlook, and EPIC.
        
        
        • Strong customer service skills, ability to coordinate service recovery, and good interpersonal communication skills.
        • Ability to recognize the needs and concerns of people and maintain positive relationships in dealing with co-workers, physicians, patients, families and community resources.
        • Strong verbal and written skills. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, nationalorigin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation,pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a backgroundcheck/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

Keywords: Memorial Medical Center, Modesto, Modesto , Patient Relations Representative, Other , Modesto, California