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Desktop Support Specialist

Company: Rohde & Schwarz
Location: Columbia
Posted on: May 6, 2021

Job Description:

Desktop Support Specialist - Rohde & Schwarz - Contact - Location Choose Location Contact - Home - Career - Jobs Information Technology : Desktop Support Specialist Contact Your Rohde & Schwarz recruiting team is looking forward to receiving your CountryColumbia (MD), USA Entry levelProfessionals Ref. NumberUS-BWI--001Share Your tasks: - Serving as primary end user support for all offices across the US and Canada. - Providing technical support to employees by responding to Trouble Tickets, emails, chats and phone calls relating to hardware/software issues. - Performing software/hardware installations, configuration changes and upgrades. - Installing and configuring new workstations as per corporate global standards. - Troubleshooting user problems in Windows, MS Office, MS Skype and other applications. - Providing support for remote users. - Assigning tickets to relevant support queues and ensuring timely resolution of incidents and requests from regional users - Maintaining an up-to-date inventory of hardware and software for corporate office and satellite offices. - Interface with vendors for problem solution and warranty. - Working off-hours occasionally as work demands Your browser does not support the video tag / Your qualifications: - Experience in working with desktops, laptops, & iOS devices and resolving user related issues. - Experience with troubleshooting Microsoft Networking and Windows OS, MAC OS, MS Office, MS Skype, Anti-Virus, e-mail and Internet Browsers. - Experience working on a ticketing system on Incident and Request modules (preferably ServiceNow) - Strong customer service and interpersonal skills. - Excellent presentation/communication skills - both written and spoken - Full proficiency in English - Technical degree in Engineering / Computer Science / Information Systems or equivalent work experience. - A+ or MCP certification will be preferred. - 2+ years experience demonstrating technical expertise - Experience working as part of an IT Service Desk team supporting global locations or multiple locations in the USA - Demonstrated experience supporting and fostering customer relationships and support escalation. - U.S. Person as defined in the ITAR is required as this position may handle export controlled technical data or items. Our offer: If this sounds like the job you've been looking for, please email your resume to and reference job number US-BWI--001. Rohde & Schwarz is an equal opportunity employer. Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cybersecurity, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries. With regional offices in Maryland, Texas, California, and Oregon, we provide our customers in North America with extensive after- sales support, training, free technical support and close personal contact from our engineers out in the field. More than just a job - what we offer Pushing beyond your limits We want to achieve great things together. We never stand still. And neither will you. You will receive training tailored to your needs while working to deliver customized solutions. Assume responsibility for your project or your team to grow along with it - and grow beyond your limits. A healthy work/life balance Together we will create a framework to match your drive and desire to make a difference. By adapting your working time to your personal needs, you maintain the sense of balance needed for maximum creativity and productivity. Your results will speak for themselves. Bringing ideas to life We continually reassess long-established ways of looking at things in order to explore new directions. And we offer structures where you, too, can turn your ideas into reality. Along with joining existing initiatives, you will be encouraged to think outside the box and blaze new trails of your own. By doing so, you will keep us moving forward as a company - while advancing your own career. Join us in putting the spirit of innovation into action! Staying the course We never lose sight of our goals. As an independent, privately owned company, we have succeeded in that approach for many years. This creates a sustainable and appealing working environment for our committed employees, including attractive compensation, a far-sighted pension plan and much more. Health and the family We are fully committed to supporting you and your family. This includes various packages to promote good health and healthy lifestyles, from sports programs to educational campaigns, to balance the needs and desires of all concerned. Expert discussions among equals We are a group of experts extending across every continent. This network is an endless source of knowledge and input for you. With your colleagues, you are more than the sum of the many parts. The result: collaboration and cooperation at the highest level. Related links Your browser does not support the video tag Who we are Company profile Story: Smart citites More jobs Facebook YouTube RSS Feeds LinkedIn Twitter Rohde & Schwarz UK Ltd For 80 years, Rohde & Schwarz has stood for quality, precision and innovation in all fields of wireless communications. Address Rohde & Schwarz UK Ltd Ancells Business Park, Fleet, Hampshire GU51 2UZContact +44 (0) 2021 Rohde & Schwarz - Cookie Information - Imprint - Statement of privacy - Jobs & Career - Terms of website use Associated topics: assist, assistance, deskside, desktop, front desk, help, information technology, information technology analyst, systems administrator, technician ii

Keywords: Rohde & Schwarz, Modesto , Desktop Support Specialist, Other , Columbia, California

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