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Treatment Coordinator - Orthodontics

Company: Children's Choice and Premier Orthodontics
Location: Modesto
Posted on: January 16, 2022

Job Description:

Description:We strive to be your top Choice as a healthcare employer!Do you desire fulfillment and flexibility in your career? Do you want to work for a practice dedicated to delivering quality patient care and empowering your professional growth?Look no more!Children's Choice & Premier Orthodontics is calling all movers and shakers. Thinkers and doers. Smile and dream makers. Healers and heroes.Join us on our mission to provide everyone access to the healthcare they need.Our patients come from all over California, and so do our Choice teams. Our award-winning teams provide best-in-class care and smiles to children all over. Choice team members get to make a difference every day.Choose to be part of a professional and diverse health care team, and apply today!---------------------------------------------------------We are looking for a highly skilled and experienced Orthodontic Treatment Coordinator to join our team! If you are a motivated self-starter with an excellent work ethic, we would love to hear from you.Children's Choice Dental Care and Premier Orthodontics offers great pay, group healthcare benefits, paid time off, paid holidays, 401(k) with 4% match, and flexible schedules that foster work-life balance. Join a progressive company culture rich with employee engagement activities. We provide training support for the right candidate.Our team members are part of our CHOICE family, where we provide professional, financial, and personal growth for your dental career. Our dental practices provide excellent patient care, and our team members are appreciated and respected as professional colleagues.. Requirements:Summary: The Orthodontic Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Personal confirmation of all exam, observation, and recall patients
  • Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving
  • New Patient appointments to maintain a full productive exam schedule every day
  • At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
  • Putting patients and parents at ease with a friendly meet and greet
  • Introducing patients to the office
  • Presenting office tour with patients and parents
  • Support of the office, doctor, and team members
  • Discussion of treatment plan with patients/parents
  • Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
  • Explanation of office policies and procedures
  • Schedules contract, records and any follow up appointments needed in Practice Management System
  • Maintain and utilize recall system
  • Maintaining start conversion percentage goal of 65% per month
  • Enter/print/mail patient letters to patients and doctors
  • Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
  • Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
  • Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
  • Back up-front desk by being third on phones
  • Prepares contracts - discusses financial arrangements-has responsible party sign
  • Explains risks and limitations and has patient sign
  • Enters treatment plan in chart/computer
  • Maintains cleanliness and neatness of work area
  • Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
  • Discussing dental benefits when applicable
  • Sending pre-estimates and following up with patients
  • Educating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.
  • Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
  • Dealing with difficult patients and doing public relation calls to patients
  • Monitoring treatment plans and case acceptanceSupervisory Responsibilities: This position has no supervisory responsibilities.Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when the following have been proven:
    • Customer Service - Manages difficult or emotional patient situations, responds promptly to patient needs; solicits patient feedback to improve service; responds to requests for service and assistance; meets commitments.
    • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
    • Teamwork - Balances team and individual responsibilities; exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interest; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; listens and responds constructively to other team members' ideas and proposals; is open with other team members about his/her concerns; expresses disagreement constructively.
    • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
    • Organizational Support - Follows policies and procedures; completes administrative task correctly and on time; supports organization's goals and values; benefits organization through outside actives, supports affirmative action and respects diversity.
    • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Education and/or Experience: Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience, preferred.Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: computer, internet, email, copy and fax machines, and telephone.Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop kneel, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment: The noise level in the work environment is usually moderate. #INDCCPO3

Keywords: Children's Choice and Premier Orthodontics, Modesto , Treatment Coordinator - Orthodontics, Other , Modesto, California

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