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Concierge, Tenaya Lodge At Yosemite

Company: Delaware North
Location: Modesto
Posted on: November 22, 2022

Job Description:

The OpportunityDelaware North Parks and Resorts is searching for a part-time Concierge to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As a Concierge, you will serve as a liaison for guests to coordinate events, activities, dining, and special requests, and to communicate this information to all appropriate departments and/or vendors. Your goal is to ensure that all possible guest requests are met, all activities booked, and all amenities delivered on time in a professional and courteous manner.
Pay-rate for Concierge starts at $18.00 / hour! We offer great perks for our eligible Tenaya Lodge associates: Full time benefits available Low-Cost Transitional Employee Housing. FREE meals in our Employee Dining Room. $10/day commuter bonus for 35+ miles, and $20/day for 50+ miles.Experience work-life balance and grow your career in an amazing environment!At Delaware North, we care about our associates professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.Some locations may implement a vaccination requirement in the future if required by federal, state, or local law.Responsibilities

  • Have a thorough knowledge of all vendor information such as services offered, contact information, home location, and individual policies.
  • Maintain and upkeep accurate guest reservation information in all vendor reservation books and resort scheduling classes.
  • Have a thorough knowledge of all annual and seasonal rooming package options offered by the location, as well as knowledge of all package components and amenities that are included with each package.
  • Have a clear understanding of amenity and lunch ordering procedures for package holders as well as a la carte orders.
  • Take ownership of guest problems and act upon them in a timely manner.
  • Use creativity and quick thinking to accommodate unusual and rare guest requests.
  • Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry.
  • Arrange childcare services for guests.
  • Other duties as assigned.Qualifications
    • Good interpersonal communication skills in person and by phone.
    • Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
    • At least one year working in the hospitality industry preferred.
    • Must be proficient in Microsoft Word, Excel, and Outlook.
    • Must be able to use the internet and do web searches.
    • Be able to type proficiently.
    • Be able to work various shifts which include mornings, nights, weekends, and holidays.Physical Requirements
      • Stand and walk for extended periods of time.
      • Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.Who We AreTenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates we offer a commute incentive for all commutes over 50 miles one way.At Delaware North, youll love where you work, who you work with, and how your day unfolds. Whether its in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, theres no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.Required
        Preferred
        Job Industries
        • Hotel & Hospitality

Keywords: Delaware North, Modesto , Concierge, Tenaya Lodge At Yosemite, Other , Modesto, California

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