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Team Lead

Company: Cognizant US Corporation
Location: Modesto
Posted on: November 8, 2019

Job Description:

Team Lead Cognizant is hiring for "Change Management". Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided Note:Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a Green Card) for this role. Job Description - Responsibilities : - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. - Adherence to customer security and compliance requirements. - Implementation of approved change requests in line with customer change management process. - Responsible for incident life cycle following ITIL / BIC frame work as applicable. - Adherence to customer communication etiquette. - Ensure stated productivity requirements are met for the engagement. - Review CSAT feedback and ensure timely implementation of corrective actions. - Participate in Critsit process to resolve the incident in a timely manner. - Log and triage incidents. - Coordinate with resolver groups vendors/carriers. - Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ). - Provide inputs to FAQ database / KR / contribute towards updating knowledge articles. - Contribution to continuous service improvement plans (CSI). - Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners. - Effective floor Management. Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. 0 % Application Development / Application Maintenance United States-California-Modesto - CA USA, CLT Full Time Employee Full-time Standard Professional Day Job Oct 15, 2019, 9:16:03 AM IT Infrastructure Services IT Services - United States

Keywords: Cognizant US Corporation, Modesto , Team Lead, Other , Modesto, California

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