Infrastructure Delivery Consultant, Health Care
Company: NTT DATA Services
Posted on: November 22, 2021
Provides direction to NTTD Teams (Network/Systems, Desktop,
Service Desk, Provisioning, Data Center Operations support,
Assess the Technical Capabilities of IT Support Teams and makes
pertinent recommendations and improvement opportunities
Participates in Daily Hospital Huddles and owns follow-up action
Assist in creating support procedures, installation guidelines and
disposal procedures and confirm all following all documented
Acts as a liaison between Client and Hospital Administration,
Corporate IS, and NTT DATA Services' Regional Management.
Handles escalations from MSDL / CDL and NTTD Team Members.
Analyzes moderately complex to complex problems and ensures the
implementation of corrective actions.
Participate in Client Project Discussions that intersect multiple
IT Service Towers.
Provide cross training and knowledge transfer amongst NTTD Team
Provide site leadership and planning for technical support of
Client and hospital-based infrastructure.
Minimum of 3-5 years of experience in participating in performance
analytics and transformational initiatives (preferably
Minimum of 5 years of experience in senior level customer
relationship service delivery
Minimum of 5 years of experience in end user service Level
Ability to effectively work in matrixed organizations
Ability to translate technical requirements to both customer and
internal partner organizations
Strong technical and product knowledge of end user infrastructure
Experience in IT programs and system deployments
Excellent verbal and written communication skills with emphasis in
customer service, including experience handling difficult customers
and conflict resolution
Excellent interpersonal skills and ability to work collaboratively
in a team environment
Experience working in a hospital or healthcare environment
Experience or certification in ITIL processes
Experience in project and program management
Experience in business development, revenue expansion
Experience in leading transformational or management of change
-Contract Duration -> 24 months (likely extension or transition
to Permanent role)
Keywords: NTT DATA Services, Modesto , Infrastructure Delivery Consultant, Health Care, Professions , Modesto, California
Didn't find what you're looking for? Search again!