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Infrastructure Delivery Consultant, Health Care

Company: NTT DATA Services
Location: Modesto
Posted on: November 22, 2021

Job Description:

Provides direction to NTTD Teams (Network/Systems, Desktop, Service Desk, Provisioning, Data Center Operations support, etc.).
Assess the Technical Capabilities of IT Support Teams and makes pertinent recommendations and improvement opportunities
Participates in Daily Hospital Huddles and owns follow-up action items.
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes.
Acts as a liaison between Client and Hospital Administration, Corporate IS, and NTT DATA Services' Regional Management.
Handles escalations from MSDL / CDL and NTTD Team Members.
Analyzes moderately complex to complex problems and ensures the implementation of corrective actions.
Participate in Client Project Discussions that intersect multiple IT Service Towers.
Provide cross training and knowledge transfer amongst NTTD Team members.
Provide site leadership and planning for technical support of Client and hospital-based infrastructure.

Basic Qualifications:

Minimum of 3-5 years of experience in participating in performance analytics and transformational initiatives (preferably IT-focused)
Minimum of 5 years of experience in senior level customer relationship service delivery
Minimum of 5 years of experience in end user service Level management
Ability to effectively work in matrixed organizations
Ability to translate technical requirements to both customer and internal partner organizations

Preferred Skills:

Strong technical and product knowledge of end user infrastructure operations
Experience in IT programs and system deployments
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
Excellent interpersonal skills and ability to work collaboratively in a team environment
Experience working in a hospital or healthcare environment
Experience or certification in ITIL processes
Experience in project and program management
Experience in business development, revenue expansion
Experience in leading transformational or management of change deployments

Additional Information:

-Contract Duration -> 24 months (likely extension or transition to Permanent role)

Keywords: NTT DATA Services, Modesto , Infrastructure Delivery Consultant, Health Care, Professions , Modesto, California

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