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Service Delivery Analyst

Company: VirtualVocations
Location: Modesto
Posted on: October 24, 2024

Job Description:

A company is looking for a Service Delivery Analyst responsible for providing support to employees and customers in a remote setting.



Key Responsibilities

Monitor high priority queues and manage ticket entries in the Service Desk
Resolve IT service issues and ensure customer satisfaction within service level agreements
Document problems and solutions, and maintain knowledge databases as a Subject Matter Expert if assigned


Required Qualifications, Training, and Education

High School Diploma or GED
One or more years of experience in a help desk/desktop support environment
Experience in a healthcare environment preferred
A+ certification or other Microsoft certifications preferred
Ability to work on-call and provide after-hours support if required

Keywords: VirtualVocations, Modesto , Service Delivery Analyst, Professions , Modesto, California

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