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Quality Services, Compliance/Risk Manager (Manager III)

Location: Modesto
Posted on: September 15, 2018

Job Description:


Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast.

The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices.

The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer.


Behavioral Health and Recovery Services is committed to behavioral health principles that are responsive to both mental health and alcohol and drug issues. Our scope of services includes, but is not limited to, inpatient and outpatient psychiatric services, alcohol and other drug services, behavioral education and prevention, public guardian functions and advocacy. We offer these services throughout Stanislaus County at Behavioral Health and Recovery Services managed sites and partner with community agencies and other County departments.


The incumbent will have responsibility for the oversight of the Quality Services, Compliance and Risk Management functions with BHRS. Reporting to the Senior Leader Manager IV, this individual will oversee the Department's Quality Services and Organizational Compliance Plan including ensuring that the necessary monitoring and training is in place to guarantee compliance, developing reporting processes for noncompliance issues and investigating of reports of noncompliance. This individual will monitor all Quality Services activities including, audits, peer reviews, process improvement projects and documentation training. In addition, this individual will have oversight for Department Risk Management functions, including the coordination of internal investigations associated with complaints, incidents, adverse incidents, risk assessments, and the development of reporting process for noncompliance issues, the investigation of reports of noncompliance, the development of training for staff and contractors and other duties as assigned.


  • Assist high-level department managers in the planning, management and implementation of the compliance plan;
  • Assist high-level department managers in the monitoring of Risk Management and Quality Services activities;
  • Receive and investigate reports of non-compliance and risk;
  • Keep current on changes in Federal, State and local laws, regulations, rules and guidelines;
  • Assign and review the work of others;
  • Develop processes to monitor compliance with Quality Services and Risk Management procedures;
  • Develop and implement effective employee feedback processes, which encourage employees to report problems;
  • Conduct internal audits and risk assessments;
  • Develop and participate in training programs regarding the Department's compliance, Quality Services and Risk Management Plan;
  • Monitor contractors' adherence to organizational compliance, Quality Services and Risk Management policies and procedures;
  • Report activities to the Compliance Committee, Quality Management Team and Workplace Violence Committee;
  • Periodically (at least annually) update the organizational compliance plan; and,
  • Coordinate with Human Resources, and others, on background investigations, credentialing processes and disciplinary policy as they relate to compliance policies.


    • Plan, organize and direct the work of staff;
    • Organizational skills;
    • Develop and facilitate training programs;
    • Coordinate and conduct internal audits and risk assessments;
    • Conduct research and organize information;
    • Understand, interpret and apply laws, rules and regulations as they relate to assigned area of responsibility;
    • Use a Total Quality Management (TQM) process in all aspects of program planning and implementation;
    • Communicate effectively, orally and in writing, to present findings and recommendations to both individuals and large groups;
    • Establish and implement goals and objectives;
    • Assist in developing and writing policies and procedures;
    • Prepare reports and other documentation in a clear, succinct and effective manner;
    • Be innovative and flexible in managing program operations and problem solving; and
    • Bilingual skills are highly desirable.


      • Principles and practices of supervision and management;
      • Regulatory/compliance matters;
      • Modern office practices and procedures, including business correspondence;
      • Risk assessments;
      • Basic statistical methods used for management analysis;
      • Departmental organization and operations;
      • Multicultural skills, knowledge and experience;
      • Equal Employment Opportunity (EEO) principles;
      • Use of cultural competency principles on organizational and service delivery levels;
      • Electronic Health Record and database reports; and,
      • Computer applications (i.e. Excel, Word, Access and mainframe systems).


        • Master's or Doctoral degree in Social Work, Psychology or Counseling or RN license received from an accredited institution; AND
        • Licensed Clinical Psychologist, Licensed Clinical Social Worker, Licensed Marriage Family Therapist, RN; AND
        • Possess at least one (1) year of experience comparable to a Manager II; OR
        • Possess at least one (1) year of experience in supervision in a large public or private human services organization performing work as described above.

          Keywords: STANISLAUS COUNTY, Modesto, Quality Services, Compliance/Risk Manager (Manager III), Professions, Modesto, California

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