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2018-2817 - IS Support Analyst

Company: Harris Moran
Location: Modesto
Posted on: September 15, 2018

Job Description:

Function : Support Functions/IS Employment Type : Regular Full-Time Job details : Support and assist the end-user with scientific information applications o Apply functional expertise to resolve of issues in the scientific information applications o Support, advise and train end-users on scientific information applications o Communicate with end-users, SIS IT team & others Limagrain IT teams o Support with on-site intervention when needed and/or to remotely access workstations to resolve issues within the scientific information applications Takes technical lead for blocking issues within the scientific information applications o Complete a root cause diagnosis on issues in the systems that require deeper diagnosis o Brings expertise to seek for proper resolution of issues within the scientific information applications o Liaises and communicates with BRMs and business managers to get specific issues resolved and properly managed Monitors and manages activities with external providers for maintenance/outsourced services Seeks and implements processes improvements to make processes more efficient to support R&D activities Generate reports for system performance. Contribute to services/projects lead by SIS functional or technical teams when required. Education & work experience required BA or BS degree in Business, IT, Biology, or related subject Minimum 2 years' experience supporting users and participating to delivery projects Minimum 2 years' experience of functional Knowledge on Plant breeding, genetics, plant breeding, molecular biology, IT project management, Data modeling (ER-Modelling, UML), SQL database language Fluent in English, bilingual is a plus Competencies To perform the job successfully, an individual should demonstrate the following competencies: Strategic Planning and Analysis - Ability to identify and analyze problems in depth. Ability to think critically, conceptually and analytically. Ability to manage multiple projects, with the end results in mind. Technical Skills Must be able to use a computer effectively. Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook. Knowledge of ERP Systems such as JD Edwards. Must be able to follow written procedures and documentation, as well as be able to create written procedures and documentation. Must have strong customer service background. Must be fluent in English; ability to speak and understand Spanish and/or French a plus. Strong administrative skills. Proficient in data analysis and reporting Interpersonal Skills Demonstrated strong oral and written communication skills. Ability to work across all levels of the organization. Ability to effectively present information and respond to questions from executive management, peers, staff and outside agencies. Must be friendly, courteous and professional. Teamwork Team player with a positive attitude. Ability to build trust with all functional areas within the organization. Judgment Must exhibit sound and accurate judgment. Accountable for decisions made within the scope of responsibility, with the focus on meeting established short term and long term goals and objectives. Must have good judgment in maintaining confidentiality Professionalism Highly self-motivated individual, possessing strong organizational skills. Results oriented. Deadline focused and motivated. Possess a high amount of integrity. Must be able to finish tasks in a professional and timely manner. Must manage resources in a professional and responsible manner. Adaptability Able to deal with frequent change, delays, or unexpected events, with the ability to get back on task quickly. Comfortable with fast-paced, challenging environment. Ability to plan, organize and prioritize work. Attendance/Punctuality Ensures work responsibilities are completed in a timely manner. Dependability Self-directed, with the ability to work independently, as well as within groups. Location : 9241 Mace Boulevard, Davis, CA 95618, --tats-Unis

Keywords: Harris Moran, Modesto, 2018-2817 - IS Support Analyst, Professions, Modesto, California

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