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Consumer Services Representative

Company: E. & J. Gallo Winery
Location: Modesto
Posted on: January 16, 2022

Job Description:

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

Do you enjoy customer service? If so, E.&J. Gallo is seeking a Consumer Services Representative. You will serve as the main point-of-contact for the consumers of our product portfolio. You will receive phone calls, email, chat and social media messages from consumers ranging from general product questions to quality assurance issues.

What You Will Do:

Customer Service

* Receives phone calls, email, correspondence, chat and social media messages from consumers ranging from general product questions to quality assurance issues and responds to them in a professional and timely manner
* Effectively utilizes Gallo systems to address where to buy (availability) questions and identifies alternatives for consumers to purchase
* Talks with callers over the telephone and types or writes simultaneously
* Works with the onsite rebate staff and third party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items

Industry Knowledge

* Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, public relations events; stays current on leading industry issues that affect consumers (nutrition, ingredients labeling, advertising requirements etc.)
* Continually works to develop and maintain product knowledge to effectively communicate with consumers and portray brand and product attributes and positioning as defined by marketing

What You Need:

* High school diploma or State-issued equivalency certificate.
* Associates degree plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility
* Required to be available to work hours between 8 am and 6 pm Monday through Saturday
* Required to travel up to 5% of the time to wineries, vineyards and other locations for product training
* Required to possess knowledge and experience in using social media platforms, such as Facebook, Instagram, and twitter
* Required to type 50 WPM or possess a 5000 data entry score

What Will Set You Apart:

* Associates degree plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility
* Experience executing business applications of social media monitoring and responding to social media on behalf of a company, its products and brands
* Wine industry experience
* Skilled in the use of automated customer response systems (e.g. Astute, Wilke-Thornton)

Gallo does not sponsor for employment based visas for this position now or in the future.

To view a full job description, please click

Keywords: E. & J. Gallo Winery, Modesto , Consumer Services Representative, Sales , Modesto, California

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