Service/Sales Department Ambassador
Company: Central Valley Nissan
Location: Modesto
Posted on: May 15, 2022
Job Description:
Job Description Summary:Responsible for identifying and
documenting service, maintenance, and repair service for customers.
Responsible for scheduling service to be performed.Supervisory
Responsibilities:This job has no direct supervisory
responsibilities. Essential Duties and Responsibilities include the
following:
- Greets customers in the service drive area and assists them
with the process of checking vehicle in for service.
- Assists Service Advisor by working with customer and technician
to identify the current value of their vehicle.
- May advise customers on necessary and recommended trading up
from current vehicle into a new one.
- May offer additional services and repairs to customers.
- Assists with moving vehicles.
- Assists customers with reviewing documentation, processing
payment, and returning keys for completed services.
- Schedules appointments with customer to test drive new
vehicles.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assigned Qualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
medical conditions to perform the essential functions. Desired
Education: GED √High School Diploma Associate Degree Bachelor
Degree Master Degree Doctorate Degree Field of Study/Work
Experience: Sales √Automotive Business Human Resources Information
Technology Desired Work Experience:√ up to 3 years 3-5 years 5+
years Education/Experience:Previous experience in automotive or
customer service industries desired. Basic knowledge of the
mechanical operations of vehicles. Excellent interpersonal,
customer service, and organizational skills. Certificates and
Licenses:√Valid Driver's License Automobile Salesperson License
Computer Skills:Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other
web based applications utilized for operations. Communication
Skills:Ability to understand and follow instructions. Ability to
communicate effectively with customers and company personnel.
Attendance Expectations:The position requires regular and
predictable attendance. Scheduled shifts may include evening hours,
weekends, and holidays. Physical Demands:While performing the
duties of this Job, the employee is regularly required to talk or
hear. The employee is frequently required to stand; walk; and
sit.May be exposed to load noise, vibration, exhaust fumes, and
other service repair conditions. Environment Demands:Duties are
generally performed in the service area. Responsibilities may
include conducting road tests on customer vehicles. Work includes
inspection of customer vehicles and frequent movement around the
Service Department to convey information between customers and
service technicians. Frequently interacts with customers, service
manager and service technicians, and employees from various
departments in the dealerships. Verbal and Writing Ability:Ability
to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small
group situations to customers and other employees. Math
Ability:Ability to add, subtract, multiply and divide. Reasoning
Ability:Ability to apply common sense understanding to carry out
instructions. Ability to deal with standardized situations. Core
Values: To perform the job successfully, an individual should
demonstrate the following Core Values:Servant LeadershipServant
Leaders consciously put the needs of others before their own,
because to serve people is to value them. Teamwork through Trust &
RespectDiversity is strength, and when we trust and respect one
another we can work as a team to achieve at a high level.
IntegrityBeing honest and transparent with people, in an effort to
do the right thing within the letter and spirit of the law, drives
every action we take and every decision we make. Commitment to
Customer EnthusiasmEvery day we recommit ourselves to the customer
experience, and we are empowered to exceed the expectations of our
customers. Passion for WinningCompany's tradition of winning is
based on the idea of striving to be the best, not the biggest, and
is therefore defined by how we treat our people. Accountability at
All LevelsTaking ownership of our actions and our decisions allows
us to grow as individuals, and support each other as a team.
Commitment to Continuous ImprovementEvery day we soften our hearts
as well as our egos, in order to seek out and improve upon areas of
opportunity within ourselves and our team.This job description in
no way states or implies that these are the only duties and
responsibilities to be performed by this employee. The employee
will be required to follow any other instructions and to perform
any other duties and responsibilities upon the request of a
supervisor. This job description is subject to revision at the
discretion of the company.Company is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are
encouraged to apply.
Keywords: Central Valley Nissan, Modesto , Service/Sales Department Ambassador, Sales , Modesto, California
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